Terms of service

Last updated: September 2026

Who we are

2HS is operated by Second Home Solutions LLC, a North Carolina limited liability company based in Morehead City, NC. Contact: (252) 220-0275 or ericm@my2hsnc.com.

What we provide

2HS provides property stewardship services for second homes in Carteret County, North Carolina: scheduled property visits, photo-based condition reports, an online property record, storm follow-up visits, and coordination of third-party vendors. Services are provided under a written customer agreement for each enrolled property. Where these terms and a signed agreement differ, the agreement controls.

2HS does not provide cleaning, rental management, licensed trade work as part of the subscription, security monitoring, insurance, or warranty coverage. Repairs and other work are performed by independent vendors under their own terms.

Plans and payment

Plans are month to month, priced per property, and billed monthly by card through Stripe. Essentials includes a one-time onboarding inspection fee, stated at enrollment, charged with the first monthly payment. Your monthly price is set in your agreement. We may change plan pricing with at least 30 days' written notice. Add-ons may be changed with your steward; changes take effect at the next billing cycle. On-request services are quoted separately and billed as agreed.

Cancellation policy

You may cancel at any time by contacting us at ericm@my2hsnc.com or (252) 220-0275. Cancellation takes effect at the end of the current billing cycle, and you won't be charged again after that. Amounts due for services already provided, including any on-request work you approved, remain payable.

Refund and dispute policy

Monthly charges cover the services scheduled for that billing cycle and are not refundable once the cycle has begun, except where 2HS was unable to provide the scheduled visit. If you believe a charge is incorrect, contact us within 30 days at ericm@my2hsnc.com and we will review it and respond within five business days. Refunds, when issued, are returned to the original payment method.

Limits of the service

2HS documents, reports, recommends, and coordinates. We do not guarantee that a property will be free of damage, loss, or failure, and we are not responsible for the work of independent vendors. Access after a storm depends on road conditions and local restrictions.

Your account

You are responsible for keeping your contact and access details current in your 2HS account and for the accuracy of the information you provide. Access details are stored with restricted visibility and used only to perform the services you've enrolled in.

Changes

We may update these terms. The date at the top reflects the latest version. Material changes affecting enrolled homes will be communicated by email.

Governing law

These terms are governed by the laws of the State of North Carolina.